You can initiate a return within 30 days of receiving your order. Once approved, the returned item(s) must be sent back within 7 days. Please ensure that the item(s) are in their original condition, unworn, unwashed, and with all tags still attached. Kindly note that the customer is responsible for the shipping costs for the return. Blue Cycles retains the right to reject a return if the aforementioned conditions are not met.
Proceeding with a Return:
To start your return process, kindly submit a request through our Returns Portal, or you can contact us directly. When sending back the item(s), please include a clear reference to your order number. We highly recommend using a protective bag for the item(s) (feel free to reuse the satchel) and choosing a registered/traceable shipping method. Blue Cycles will not be held accountable for items that are lost or damaged during transit.
Return Evaluation and Refund Process:
Once we receive your returned items, they will undergo a quality assessment. If they pass the review, a store credit gift card will be issued or a refund of the purchase price (excluding the original shipping cost) will be credited back to the original method of payment used for the purchase. Please allow up to 7 days after we have received your return for the refund to be processed.
Blue Cycles Returns Policy Conditions
- Items you are returning must be in their original, unused condition, with all labels still attached and in the original box and packaging
- The Blue Cycles Returns Policy Conditions excludes the following items
- Customised items such as wheel builds
- Nutritional products or those with a best before date must be returned within 28 days of purchase
- GPS systems such as sports watches or cycle computers can only be returned if unregistered
- Intimate garments such as underwear and swimsuits can not be returned for hygiene reasons
- Exchange is not offered for items purchased from bluecycles.com.au, except for items which have developed a manufacturing fault and are to be exchanged under warranty.
- Return shipping costs to Blue Cycles are covered for faulty, incorrectly supplied or damaged items and via Australia Post (standard service, prepaid satchel or box) only