Blue Cycles FAQ

Here are answers to common questions about bikes, workshop servicing and visiting Blue Cycles in Coconut Grove. Palmerston riders are welcome, and our Palmerston bike shop guide has local visit information.

Where is Blue Cycles and when are you open?

We’re at 12 Totem Road, Coconut Grove NT 0810. We’re open 7 days: Monday to Friday 8:30am–5:00pm, and Saturday and Sunday 9:30am to 3:30pm. See the Contact page for directions, our text number and current visit details.

Do you welcome Palmerston riders?

Yes. We serve Darwin and Palmerston, as well as northern suburbs including Gunn, Bakewell and Durack. Visit our Palmerston riders page for bikes, e-bikes, servicing and how to visit.

Can I test ride a bike?

Test rides are welcome. Speak with the team in store so we can help you find a suitable bike and get you riding safely.

How does bike servicing work?

Booked services are usually back within 24 hours unless parts need ordering. Booking ahead is recommended. You can use our online booking page or contact the team. Our Core Service is $325; see Bike Servicing for workshop information.

Do you service e-bikes?

E-bike servicing is limited to bikes we sell or major reputable brands. Contact us if you’re unsure whether we can help with your bike.

Can I buy a bike online and collect it?

Yes, select Click & Collect at checkout. Orders are generally ready after 2 hours; bikes may take 24–48 hours because they can require assembly and a safety inspection. Bikes and other large items are excluded from the free accessory shipping offer, except selected bikes that ship free Australia-wide, as noted on their page. Check the shipping options at checkout or text us on 0476 856 596 if you need help.

How does shipping work for accessories?

Accessories ship free across Australia, excluding bikes and bulky items. If shipping options are not shown at checkout, contact Blue Cycles with your location.

What is the returns policy?

Please read the full Returns page before ordering. The policy excludes bikes, frames and customised items such as wheel builds. Other conditions apply, including item condition and return timeframes.

Are interest-free payment options available?

We currently accept credit and debit cards through our secure Stripe checkout. Interest-free options are not available online at the moment.

How do I contact Blue Cycles?

Text us on 0476 856 596, or call the shop on 08 8985 3921. You can also visit the Contact page, or visit us at 12 Totem Road, Coconut Grove NT 0810. For workshop bookings, book online.