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FAQs
1 Shopping on bluecycles.com.au
1.1 What if I want an item that is out of stock?

Should you be interested in acquiring an item that is currently unavailable, feel free to communicate with us through the text box widget or by sending an email to [email protected]. We can provide you with the expected arrival date of the item from our supplier and, if you decide to move forward, we're more than happy to manage your transaction via a phone call.

 

1.2 What is your privacy policy?

Blue Cycles is committed to providing goods and services in accordance with all privacy regulations, including the Commonwealth of Australia Privacy Act 1998 and the Payment Card Industry Data Security Standards (PCI DSS). Any information we collect from you will only be used for the purposes of conducting our business, improving our site, supplying you with our products and services and keeping you informed about aspects of our business that may be of interest to you.

We will not disclose, sell or lend your personal information to other companies or persons who are not part of our business group, unless we obtain your prior permission.

For more information regarding our privacy policy, click here.

 

1.3 Do you sell online only?

No, we also have two bike shops.

 

1.4 Where are your bike shops located and when can I visit?

We have two bike shops in Darwin, Northern Territory, Australia. The addresses and opening hours are listed below.

 

Blue Cycles Coconut Grove

A: 2/12 Totem Rd, Coconut Grove
T: (08) 8985 3921

Opening hours

  • MON 08:30 - 05:00PM
  • TUE 08:30 - 05:00PM
  • WED 08:30 - 05:00PM
  • THUR 08:30 - 05:00PM
  • FRI 08:30 - 05:00PM
  • SAT 10:00 - 04:00PM
  • SUN 10:00 - 04:00PM

 

 

1.5 Do you match prices for identical products listed on other websites?

Blue Cycles is committed to delivering high-quality products at fair prices, offering the newest advancements and tech solutions, while also providing a pleasant, proactive, and knowledgeable customer service to enhance the riding joy for our customers. We strive to maintain the lowest possible prices, but there may be instances where we can't precisely match the offers of others.

 

1.6 How do you secure my payment details?

We use Stripe payment gateway on our online shop. Anyone involved with the processing, transmission, or storage of card data must comply with the Payment Card Industry Data Security Standards (PCI DSS). Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry.

 

1.7 What currency will I pay for my order in?

If you use PayPal it will charge you in Australian dollars and will then be converted to your local currency. If you use a bank card, it will be charged in Australian dollars.

 

1.8 How do I show prices shown in my local currency?

Our online store only shows prices in Australian dollars.

 

2 Returns, Exchange and Warranty
2.1 Returns Policy

You can initiate a return within 30 days of receiving your order. Once approved, the returned item(s) must be sent back within 7 days. Please ensure that the item(s) are in their original condition, unworn, unwashed, and with all tags still attached. Kindly note that the customer is responsible for the shipping costs for the return. Blue Cycles retains the right to reject a return if the aforementioned conditions are not met.

Proceeding with a Return:

To start your return process, kindly submit a request through our Returns Portal, or you can contact us directly. When sending back the item(s), please include a clear reference to your order number. We highly recommend using a protective bag for the item(s) (feel free to reuse the satchel) and choosing a registered/traceable shipping method. Blue Cycles will not be held accountable for items that are lost or damaged during transit.

Return Evaluation and Refund Process:

Once we receive your returned items, they will undergo a quality assessment. If they pass the review, a store credit gift card will be issued or a refund of the purchase price (excluding the original shipping cost) will be credited back to the original method of payment used for the purchase. Please allow up to 7 days after we have received your return for the refund to be processed.

 

2.2 What if the items I order don't fit?

If any of the items you ordered don't fit, are faulty or do not work as expected, you can return it us within one year of purchasing it for a full refund. For more information on how to return an item, including the Blue Cycles Returns Policy Conditions click here.

 

2.3 Can I change my order?

If you would like to change your order, give us a call on (08) 8985 3921 or contact us via our Chat Now website messenger app. Depending on when you placed the order, we might be able to change it before being dispatched or process a new order for the item you actually want and a return for the item you want to change out.

 

 

2.4 How do I cancel an order?

If you would like to cancel your order, give us a call on (08) 8985 3921 or contact us via our Chat Now website messenger app. Depending on when you placed the order, we might be able to cancel it before being dispatched. If it has already been dispatched, we will advise you on how to return the item to us for a full refund.

 

2.5 Can I change my delivery address?

If you would like to change your delivery address, give us a call on (08) 8985 3921 or contact us via our Chat Now website messenger app and we will see if this is possible. Depending on when you placed the order, we might be able to change it.

 

2.6 Will I need to build my bike when it arrives (For Northern Territory residents only)?

Yes, some simple bike assembly is required before you can ride it. We ship bikes in boxes to protect them as much as possible during transit and this requires some parts to be unfitted from your bike. Commonly this will involve inserting the seat post, attaching the handlebars, attaching the pedals, inserting the front wheel, and adjusting the brakes. We recommend asking a qualified bike mechanic to assemble your bike and to conduct a safety check before riding.

 

2.7 I urgently need to exchange an item, what are my options?

Exchange is not offered for items purchased from Blue Cycles, except for items which have developed a manufacturing fault and are to be exchanged under warranty. However, you are welcome to return any item to us within one year of purchasing it for a full refund and to place a new order for the item you wished to exchange it for. For more information on how to return an item, including the Blue Cycles Returns Policy Conditions click here.

 

2.8 Do you offer a warranty?

All items purchased from Blue Cycles are covered under their manufacturer’s warranty against defects. For more information on how to return an item under warranty, including the Blue Cycles Warranty Policy Conditions, click here.

 

3 Shipping
3.1 Can I order online and pick up from your store?

Yes of course. Just select ‘Click & Collect’ during the checkout process.

Generally, you can collect your Click & Collect orders after a 2-hour period. If you have any doubts, feel free to reach out to us. Bikes, on the other hand, may take 24-48 hours to be ready for collection, as they might require assembly and a safety inspection from our team of mechanics.

 

3.2 Can you deliver outside of Australia?

Unfortunately we cannot ship internationally.

 

3.3 How do I track the progress of my order?

You will be emailed a tracking number when your order is dispatched which will enable you to monitor your order’s progress in transit.

 

3.4 How long will delivery take?

All orders are dispatched from our Blue Cycles store, located in Coconut Grove, NT. We use Australia Post for delivery, which typically requires 2-5 business days to reach most destinations in Australia post-dispatch. For rural areas, please anticipate a delivery time of 3-6 days.

3.5 How much will delivery cost?

Free Shipping Service

Every order is eligible for our complimentary shipping service, delivered through Australia Post, excluding bikes and other large items. If you are unable to see any shipping options during checkout, or if you have questions about shipping charges, please get in touch with us, providing your location for a personalized quote.

Express Shipping Service

We provide express service through Australia Post for $7.99, although this does not cover bikes and other large items. If you are considering buying a bike or any large product and cannot find the express shipping option during check out, it's likely that express shipping is not applicable or the item cannot be shipped. However, if there's any uncertainty, please feel free to reach out to us.

3.6 When will my order be dispatched?

We process orders within a span of 2 business days. After dispatching your order, we will send you a shipping confirmation along with tracking details. As soon as your order is placed, we'll promptly send a confirmation email to the email address you provided. We carry out deliveries during regular business hours from Monday to Friday. Any purchases made on weekends or public holidays will be processed on the following business day.

If you need any assistance or have any queries, feel free to reach us at [email protected].

 

4 Customer service
4.1 How can I contact Blue Cycles?

Contact us via Chat Now, email, social media or phone and we will get back to you as soon as possible

  • C: Chat Now messenger app
  • E: [email protected]
  • S:
    • Facebook: @BlueCyclesNT
    • Instagram: @bluecyclesnt
    • Twitter: @bluecyclesnt
  • T: (08) 8985 3921

 

4.2 Do your helmets comply with Helmet Standards for Australia [AS/NZS 2063:2008]?

Yes, our helmets comply with Helmet Standards for Australia [AS/NZS 2063:2008]. Helmets bought from websites outside Australia will not comply with this standard.

 

4.3 There are items missing from my order, what do I do?

Should your order arrive incomplete or recieved the incorrect item, we urge you to get in touch with us right away. You can email your order details to [email protected] or call us during our normal business hours. We'll look into the matter promptly and make certain that any absent items are dispatched to you as soon as we can.

 

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