FAQs
1 Shopping on bluecycles.com.au
1.1 Do I need an account to shop at www.bluecycles.com.au?

No, you don’t need an account, but if you do, then you won’t have to enter your details every time you buy from us. When you log into our online store you can view previous orders, you can send tickets, modify your account information and address details, and view your shopping cart and wish list.

 

1.2 How do I buy a product on bluecycles.com.au?

It's as easy as, clicking the ‘+ Add to cart’ icon next the product you wish to buy, then click ‘Proceed to checkout’ and then follow the prompts.

 

1.3 Are the prices of your products in store the same as those listed on your online shop?

Not always. We are often able to offer prices on our online shop that are even more competitive because there are fewer overhead costs involved in running an online store. The benefit of purchasing in store from either our Coconut Grove or Yarrawonga shops is getting access to professionally trained staff for advice on all your cycling needs and wants, and it offers you the opportunity look at, try on and test our products in the flesh before making your purchase.

 

1.4 If an item is available online, will it be available in store?

Yes, all products listed on our online shop are available in store.

 

1.5 What if I want an item that is out of stock?

If you would like to purchase an item that is out of stock, give us a call on (08) 8985 3921. We will be able to confirm that item's ETA into stock from our supplier and can arrange your purchase over the phone if you wish to proceed.

 

1.6 What is your privacy policy?

Blue Cycles is committed to providing goods and services in accordance with all privacy regulations, including the Commonwealth of Australia Privacy Act 1998 and the Payment Card Industry Data Security Standards (PCI DSS). Any information we collect from you will only be used for the purposes of conducting our business, improving our site, supplying you with our products and services and keeping you informed about aspects of our business that may be of interest to you.

We will not disclose, sell or lend your personal information to other companies or persons who are not part of our business group, unless we obtain your prior permission.

For more information regarding our privacy policy, click here.

 

1.7 Do you sell online only?

No, we also have two bike shops.

 

1.8 Where are your bike shops located and when can I visit?

We have two bike shops in Darwin, Northern Territory, Australia. The addresses and opening hours are listed below.

 

Blue Cycles Coconut Grove

A: 2/12 Totem Rd, Coconut Grove
T: (08) 8985 3921

Opening hours

  • MON 09:00 - 05:00PM
  • TUE 09:00 - 05:00PM
  • WED 09:00 - 05:00PM
  • THUR 09:00 - 05:00PM
  • FRI 09:00 - 05:00PM
  • SAT 10:00 - 04:00PM
  • SUN 10:00 - 03:00PM

 

Blue Cycles Palmerston

A: 1/1 Calvin Street, Yarrawonga
T: (08) 8932 3974

Opening Hours

  • MON CLOSED
  • TUE 09:00 - 05:00PM
  • WED 09:00 - 05:00PM
  • THUR 09:00 - 05:00PM
  • FRI 09:00 - 05:00PM
  • SAT 07:30 - 03:00PM
  • SUN CLOSED

 

1.9 Do you match prices for identical products listed on other websites?

Blue Cycles aims to provide quality products at the right price; the latest innovations and technologies; and a friendly, responsive and experienced service to create the funnest riding experience for our customers. We do our best to keep our prices as low as possible, however occasionally we may not be able to match what others are offering.

 

1.10 How can I use a discount code to claim a discount?

The discount code entry box is on the last page of the checkout process. Type in your code and press the ‘Apply’ button.

 

1.11 You said you have refunded me, but I have not received the funds, where are they?

If you have paid by PayPal your funds will have been refunded to your PayPal account. Refunds to bank cards can take up to 10 banking days to appear in your account.

 

1.12 How can I pay?

We accept payment via

  • Bank card
    • Mastercard
    • Visa
    • American Express
  • PayPal including PayPal Express Checkout
  • Direct bank transfer
  • After Pay (coming soon)

 

1.13 When will my bank card be charged?

Your bank card will be charged when you click 'Buy' at the checkout. By clicking 'Buy', you acknowledge that you have an obligation to pay for this item and agree with our general terms & conditions.

 

1.14 How do you secure my payment details?

We use Stripe payment gateway on our online shop. Anyone involved with the processing, transmission, or storage of card data must comply with the Payment Card Industry Data Security Standards (PCI DSS). Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry.

 

1.15 What currency will I pay for my order in?

If you use PayPal it will charge you in Australian dollars and will then be converted to your local currency. If you use a bank card, it will be charged in Australian dollars.

 

1.16 How do I show prices shown in my local currency?

Our online store only shows prices in Australian dollars.

 

2 Returns, Exchange and Warranty
2.1 What if the items I order don't fit?

If any of the items you ordered don't fit, are faulty or do not work as expected, you can return it us within one year of purchasing it for a full refund. For more information on how to return an item, including the Blue Cycles Returns Policy Conditions click here.

 

2.2 Can I change my order?

If you would like to change your order, give us a call on (08) 8985 3921 or contact us via our Chat Now website messenger app. Depending on when you placed the order, we might be able to change it before being dispatched or process a new order for the item you actually want and a return for the item you want to change out.

 

 

2.3 How do I cancel an order?

If you would like to cancel your order, give us a call on (08) 8985 3921 or contact us via our Chat Now website messenger app. Depending on when you placed the order, we might be able to cancel it before being dispatched. If it has already been dispatched, we will advise you on how to return the item to us for a full refund.

 

2.4 Can I change my delivery address?

If you would like to change your delivery address, give us a call on (08) 8985 3921 or contact us via our Chat Now website messenger app and we will see if this is possible. Depending on when you placed the order, we might be able to change it.

 

2.5 Will I need to build my bike when it arrives (For Northern Territory residents only)?

Yes, some simple bike assembly is required before you can ride it. We ship bikes in boxes to protect them as much as possible during transit and this requires some parts to be unfitted from your bike. Commonly this will involve inserting the seat post, attaching the handlebars, attaching the pedals, inserting the front wheel, and adjusting the brakes. We recommend asking a qualified bike mechanic to assemble your bike and to conduct a safety check before riding.

 

2.6 I urgently need to exchange an item, what are my options?

Exchange is not offered for items purchased from Blue Cycles, except for items which have developed a manufacturing fault and are to be exchanged under warranty. However, you are welcome to return any item to us within one year of purchasing it for a full refund and to place a new order for the item you wished to exchange it for. For more information on how to return an item, including the Blue Cycles Returns Policy Conditions click here.

 

2.7 Do you offer a warranty?

All items purchased from Blue Cycles are covered under their manufacturer’s warranty against defects. For more information on how to return an item under warranty, including the Blue Cycles Warranty Policy Conditions, click here.

 

2.8 What is your returns policy?

You are welcome to return any item to us within one year of purchasing it from Blue Cycles for a full refund subject to the Blue Cycles Returns Policy Conditions. You will be issued a full refund to the original payment within 14 days of us receiving the item. For more information on how to return an item, including the Blue Cycles Returns Policy Conditions click here.

 

2.9 Do I have to pay for postage if I want to return an item?

Blue Cycles will pay for the return postage of items you wish to return (excluding bikes and bulky items) via registered Australia Post if:

  • The item is defective/faulty; or
  • We have sent you the incorrect item; or
  • The item has been damaged in transit

 

3 Shipping
3.1 Can I order online and pick up from your store?

Yes of course. Just select ‘Click & Collect – Blue Cycles Coconut Grove’ during the checkout process.

 

3.2 Can you deliver outside of Australia?

Not currently, however we will soon be delivering to Timor-Leste and Singapore.

 

3.3 How do I track the progress of my order?

You will be emailed a tracking number when your order is dispatched which will enable you to monitor your order’s progress in transit.

 

3.4 How long will delivery take?
Free Shipping Service

If you select your order to shipped to you for free, it will be shipped via Australia Post

Location Delivery Time
 City / Metro, Australia wide  2 - 6 days*
 Regional / Rural, Australia wide  2 - 10 days*

*For all orders must be placed by 11AM (AEST)

 

Express Shipping Service

If you choose to have your order shipped to you via our express service, it will be shipped in satchels via Toll courier service

Location Delivery Time
 City / Metro, Australia wide  Overnight*
 Regional / Rural, Australia wide  1 to 2 days*

*For all orders must be placed by 11AM (AEST)

 

Bike Shipping Service

*For residents of the Northern Territory Top End region only*

 Location  Delivery Time
 Darwin  Overnight*
 Palmerston  Overnight*
 Katherine  Overnight*
 Gove  7 days
 Tennant Creek  7 days

*For all orders must be placed by 11AM (AEST)

 

3.5 Can I have free shipping on my order?

You sure can. All orders qualify for free shipping anywhere in Australia. 

 

3.6 How much will delivery cost?
Free Shipping Service

All orders qualify for free shipping service which will be delivered via Australia Post

 

Express Shipping Service

If you choose to have you order shipped via our express shipping service (excludes bikes and similarly bulky items), the following shipping fees apply:

 Location and type  Cost  Delivery time
Express courier delivery

 For orders weighing up   to 500g $10.99

 For orders weighing up   to 3kg $14.99

 For orders weighing up   to 5kg $25.99

 City / Metro – Overnight*

 Regional / Rural – 1 to   2 days*

 

Bike Shipping Service

*For residents of the Northern Territory Top End region only*

 Darwin, Palmerston,   Gove, Katherine,   Tennant Creek

 Darwin – $19

 Palmerston – $19

 Katherine – $79

 Tennant Creek $109

 Gove – $119

 Darwin – Overnight*

 Palmerston – Overnight*

 Katherine – Overnight*

 Tennant Creek   (Greyhound depot) - 7   days

 Gove – 7 days 


*Orders must be placed by 11.30AM (AEST)

 

3.7 When will my order be dispatched?

Orders placed by 11.30AM (AEST) Monday to Friday, will be shipped that same day. Any orders placed after 11.30am on a Friday and over the weekend will be dispatched the following Monday. If for some reason we have been unable to dispatch your order to you within forty-eight hours of having received it, we will contact you via email and phone with a new dispatch date.  

 

4 Customer service
4.1 How can I contact Blue Cycles?

Contact us via Chat Now, email, social media or phone and we will get back to you as soon as possible

  • C: Chat Now messenger app
  • E: online@bluecycles.com.au
  • S:
    • Facebook: @BlueCyclesNT
    • Instagram: @bluecyclesnt
    • Twitter: @bluecyclesnt
  • T: (08) 8985 3921

 

4.2 Do your helmets comply with Helmet Standards for Australia [AS/NZS 2063:2008]?

Yes, our helmets comply with Helmet Standards for Australia [AS/NZS 2063:2008]. Helmets bought from websites outside Australia will not comply with this standard.

 

4.3 What size bike frame will fit me best (for Northern Territory residents only)?

The bike frame size which will fit you best is determined by several factors such as height and each bike brands frame geometry. For guidance on choosing the correct size bike frame, consult the size guides on our brand websites

 

4.4 There are items missing from my order, what do I do?

Contact us via email, social media or phone to let us know and we will dispatch the missing item(s) to you within 24 hours (if in stock)

  • C: Chat Now messenger app
  • E: online@bluecycles.com.au
  • S:
    • Facebook @BlueCyclesNT
    • Instagram @bluecyclesnt
    • Twitter @bluecyclesnt
  • T: (08) 8985 3921

 

4.5 Will you sponsor me?

We support a bunch of local athletes, groups and clubs in the Northern Territory. Don’t hesitate to contact us with details of what you are doing and for what charity and we will try help you out in any whatever way we can.

 

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